Cathy in the Wright

Lands' End Cutting The Phone Cord

This is not good news for me. I'm not a big conspiracy theorist. Except when it comes to my computer. It's out to get me. Which is why I prefer to place orders over the phone. I love Lands' End, and I order from there frequently. Too frequently, The VP might argue. Can't let the terrorists win, I say.

Merchandising, design, inventory, quality and sourcing resources will be restructured into specialized functions, and Internet operations will be integrated into each area. The company said these changes will help Lands' End respond more quickly to the business and will ensure consistency across multiple shopping channels.

I knew when Sears bought Lands' End a few years back it was going to be bad. Sure, I was fooled at first. Hey, now I can go to Sears and try on LE stuff there! No need to return items through the mail! No waiting for three days to get my new Squall jacket! But the glow wore off quickly. The selection doesn't come close to what the catalog offers, and I haven't seen anything from the LE Home Store at Sears either.

The article says the phone call center will close June 5. I have A LOT of ordering to do before then.

If L.L.Bean screws up like this, I'm sunk.

Posted by Cathy at February 22, 2005 03:29 PM